- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2020 03:34 PM
Hello,
We are on Newyork version.
I need to create a Business Rule on Change Request Table, so that when affected ci= "X", then this Business Rule will execute.
Is there any way to dot walk to add this condition? I tried aff_ci, but that doesn't seems to be working.
Although I am able to get this going by putting this logic on script part of Business Rule, but would be nice if I can add it here so that it doesn't run for all CIs.
Please help.
Thanks,
Rajan
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2020 03:47 PM
Hi, checking OOB NewYork 'Affected Ci's' is a related list and not 1 specific field on the change request record, so you could not dotwalk to it in a condition builder.
If your instance has renamed Configuration item, or added a reference field called aff_ci ?
Then you should be able to drill into\dotwalk the field from a condition builder...
But, looking at your screen shot the field aff_ci is a string or similar, and not a reference field?
Meaning you can query on the content of the field but there is noting to drill\dotwalk into.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2020 03:47 PM
Hi, checking OOB NewYork 'Affected Ci's' is a related list and not 1 specific field on the change request record, so you could not dotwalk to it in a condition builder.
If your instance has renamed Configuration item, or added a reference field called aff_ci ?
Then you should be able to drill into\dotwalk the field from a condition builder...
But, looking at your screen shot the field aff_ci is a string or similar, and not a reference field?
Meaning you can query on the content of the field but there is noting to drill\dotwalk into.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2020 06:21 AM
Thanks Tony for confirming.