downtime

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mariemq
Tera Contributor

‎09-20-2024 06:27 AM

What is the expected downtime that customers should anticipate during an upgrade?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-20-2024 06:27 AM

Hi @mariemq 

 

We recently upgraded to DC release, it was down for 5-7 mins max. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-20-2024 06:27 AM

Hi @mariemq 

 

We recently upgraded to DC release, it was down for 5-7 mins max. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Robbie
Kilo Patron
Kilo Patron

‎09-20-2024 08:38 AM - edited ‎09-20-2024 08:42 AM

Hi @mariemq,

 

There should be no-downtime associated to an upgrade, however this is dependent on your implementation and configuration of ServiceNow, and what customizations have been made.

Integrations could be affected and are a good example of where there could impact the service, however with the correct planning (prerequisite to any upgrade), these messages can be queued and changes managed appropriately.

 

Please note - you can verify this when testing and upgrading on your lower environments. (However

 

Even on a heavily customized instance running public and external CSM portals, it is possible to upgrade and have zero downtime associated to these services.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

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