I'm a new catalog manager and am trying to build an access request form. We've got a little under 30 tools, with just under 200 different levels of permission. Some of these permissions have restrictions based on the team to which the user belongs. I...
The Location Tracking option is visible and working as expected on Apple iOS devices; however, the same option is not visible on Android devices under the Settings menu of the Now Mobile app. Required plugins are installed (below was automatically in...
when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...
Hello,I'm getting a 403 Forbidden error when creating incidents via REST API when setting assignment_group:**Error:**"Operation against file 'incident' was aborted by Business Rule 'Abort changes on group^11aba63683feb21052349b55eeaad31b'"**Request P...
Hello All,I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page. PFA. Any help would be appreciated. TIA. Regards,Sai Kiran
Hi Community members,Recently i create a ui action on request table form that redirect me to Dispatcher Workspace there we have different filter option like assigment group, task type like pending dispatch , all active task etc... Here I want to show...
I have some variables on the form - 1. Application - TESTxxxxx2. Environment - Dev3. AWS Account - XYZ -xxxxxxx4. Region - east-1 - NV5.HostName - Combination of above variable inputs I want to prepare client script so that hostname input will be pre...
Since I tried to find information in many places on how to take everything stored in one template and move it as information to another template for another table and found nothing similar, I decided to delve deeper and try to automate the process. I...
Hello All, while doing the task in the training by mistake I deleted the Mid Server in the nowlearning simulator. Can someone help me how to get it restore? I tried looking and building it but do have details as it was provided by ServiceNow for comp...
Hi, I'm going through the Field Service Management modules and learning materials. There are certain modules which are available under nowlearning courses, however aren't visible in the actual environment like PDI or the lab instance. For example 'Te...
Hello Everyone,I recently came across a feature in ServiceNow called Access Analyzer, and I’m exploring the possibility of implementing it in our environment. While I’ve reviewed the basic descriptions available, I’m looking for something more compre...
I’m stuck! Can someone tell me how to get a Service Offering out of the DRAFT State? I have all the right roles (service_author, service_admin, service_editor) and have tried to follow directions in this article, but I can’t seem to update the State....
I'm sorting kb articles by version number from ascending to descenting. Articles aren't in the numeric order. Does Service Now sort the article versions from the first character, not from the whole number. See the screenshot for reference.
