Service Management
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Activity in Service Management

UI Actions on workspace

Evening guys I am trying to add some UI actions to our HR Workspace, (custom app but workspace configured works the same in all aspects) I have created the actions and ticked workspace form button and menu and added the script, but it is still not sh...

  • Question

Resolved! Attachment pop-up

Hi All, Can someone please help me how to display a pop-up message as soon as i clicked in attachment icon in technical view. Below screenshot is for reference:

  • Question

Stage field not showing in Flow Designer actions

I created a custom Stage Set (Housing Flow Stages) with three stages:Waiting for ApprovalRequest ApprovedFullfilmentCompletedHowever, I have two problems:In Flow Designer, the Stage field appears in my flow stages but I cant save it. WIn the Requeste...

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Entra ID - Multiple User lookup

Hello!we have started down this wonderful path of automationHere is where I am hitting a bit of a roadblock I have a form that uses a List collector to get a list of users from a department.Currently once the form is submitted a task is sent to the H...

  • Question

Resolved! How to use and report on Tags

Can anyone help on how i can pre-set tags so i can just select e.g Tag 1 or Tag 2 and how these can be shared with my team    also if we can report on these tags  TIA

  • Question

What is the OOTB solution for controlling Incident state transitions?

Hi everyone,I'm working on customizing the Incident form and want to understand what out-of-the-box (OOTB) features ServiceNow provides for managing state transitions.Specifically, I’m looking for a way to control which state options appear based on ...

  • Question

scripted solutions or create custom interactive filters

I submitted a ticket to support, and they suggested using this. We have the is (dynamic) report filter for checking if is "Me". How would I go about creating a filter for "Is Not (dynamic)"? So i can check if "is not me"?

  • Question

Knowledge Articles repeatedly 'checked out' with no edits?

I've noticed a few instances of knowledge articles (usually a translated version of an article) being checked out so a new version appears in draft status. I receive the email to say that an article has been checked out but it gives no information as...

  • Question

Resolved! Entries not showing in Calendar Report in Workspace

Hi, I am adding a Calendar Report component in the landing page of Service Operations Workspace. As I add the calendar in UIB, I can see the entries as the administrator in preview. However, when I test it as a normal user, the entries are not showin...

  • Question

Nice Knowledge Article Templates: Impossible to build?

Hi there,Already some time I'm trying to build nice looking Knowledge Article Templates.Think about templates for user manuals with at the top a banner with logo included.My HTML/CSS knowledge is non-existing to very limited. I have tried with help o...

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  • ITSM: General

Report editor settings

Hi all, I have a tendency to create complex reports in ServiceNow that take a long time to run. Now I am not asking you for optimization tips, but there would be one thing that would really help me: How can I make it so that the report does not start...

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