Duplicate emails are getting triggered when RITM is closed

[SaiA]

Hi Everyone,

When RITM is closed complete Duplicate emails are triggering of same type. I have searched multiple sites but could not found the resolution. I found the KB article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863677

My issue is mentioned as same in KB article from point 1 to point 4. How could i resolve this issue. Can anyone help me on this issue.

[chanakyat]

@SaiA Can you please provide a screen shot of the email that is being triggered ?

[SaiA]

Hi @chanakyat ,

Please check the image which I'm pasting. The same email is triggering 3 times.

[chanakyat]

@SaiA my bad. what i meant was the configuration of the Closed Complete email 

[SaiA]

We have given conditions as below