e-mail notification when p1/p2 is created and automatically routed

[epics72]

We have Service Now and I would like to automate P1/P2 tickets to automatically route to e-mails as they come in.  Is there any built-in functionality that allows me to do this? Something like this:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/task/t_E...

But want it when the P1 is created, not for an update to an incident. 

Thanks!

[Ajaykumar1]

Hi,

To create an email notification you must have admin role.

After getting admin role you can create an email notification & select "When record is inserted or updated" in send when under when to send tab. Make sure to check "inserted" and add condition as "Priority | is | 1-Critical" OR "Priority | is | 2-High".

Regards,
Ajay

[Gaurav Shirsat]

Hi epics

You can send Notification using Workflow Too.

This is an Optimized way to send Notification.

Application Navigator>Workflow Editor>New>Select Table Name---->submit

add Filter Condition:- Priority is Critical OR HIGH

Drag The Notification Activity or Event Activity from Right Panel and fill the Info.

Validate and Publish the Worflow:-

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat