Emails to xxx@gmail.com are not getting delivered

Chetanya Singh
Kilo Explorer

‎09-20-2022 03:54 AM

Hi,

When we are responding to any gmail account from ServiceNow, it is getting failed. for example:

 

-----Original Message-----

From: MAILER-DAEMON

Sent: Monday, September 19, 2022 11:35 AM

To: PTPSpain

Subject: Undeliverable: Catalog Task: SCTASK0241318 FW: Catalog Task: SCTASK0241318 invoice

This is the mail system at host outbound41.service-now.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                   The mail system

 

<jd.en3vistas@gmail.com>: host gmail-smtp-in.l.google.com[142.251.16.27] said:

    550-5.7.26 This message does not pass authentication checks (SPF and DKIM

    both 550-5.7.26 do not pass). SPF check for [bsci.com] does not pass with

    ip: 550-5.7.26 [199.91.139.23].To best protect our users from spam, the

    message has 550-5.7.26 been blocked. Please visit 550-5.7.26

    https://support.google.com/mail/answer/81126#authentication for more 550

    5.7.26 information. fd10-20020a05622a4d0a00b0033ab157759asi9699263qtb.771 -

    gsmtp (in reply to end of DATA command)

 

Kindly suggest how can we resolve this issue?

Thanks,

Chetanya

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Musab Rasheed
Tera Sage
Tera Sage

‎09-21-2022 12:04 AM

Hello,

Check these out

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538136

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382

If nothing works out, Please create a HI ticket with Servicenow team.

Please hit like and mark my response as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab
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