Hi everyone,
I found this article to configure sla for service offering: How to configure Service Offering SLA with Service Commitment? - Support and Troubleshooting (servic...
But I need a SPM pro Version to configure SLA for a IT Servcie? Is there no ootb way like SLA on the incident table?
My question here is in gernal too:
How SLA are measured across the entire IT service / with platform services underneath?
When is an availabilityof the SLA broken > monitoring? Incident (with user/department/global failure)
Thanks for your help.
