How to get Catalog item's short description on the Service Portal Page

[VenkataS0854820]

Hello All,

I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page.

PFA. 

Any help would be appreciated. TIA.

Regards,

Sai Kiran

[Dr Atul G- LNG]

Hi @VenkataS0854820 

You need to change in the widget.

https://INSTANCENAME.service-now.com/sp_config?id=widget_editor&sys_id=86eb2c8e9f4332002528d4b4232e7...

[Dr Atul G- LNG]

You can see in HTML:

I already shared the widget details mate.

[VenkataS0854820]

Hello Athul,

Thank you for your reply. In the Instance options, I can see only this,

Is there something am missing? Please enlighten.

Regards,

Sia Kiran

[Ankur Bawiskar]

@VenkataS0854820 

Steps to show it in column here

-> clone the OOTB widget "SC Order Status"

-> In the newly created widget, modify the server script etc to include Cat Item -> Short Description

check this link and it has solution, what to change in Server Script, HTML

Modify fields shown in SC Order Status widget  -> this link will help you add in the place I mentioned above

-> then add this newly created widget on "order_status" page

if you want to add that on top besides the 3 columns then update the HTML place here

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