Error on case form

[krishna115]

Hi Team,

We have been noticing an error on the Case form for the past few weeks. We need help in identifying and removing this error, as it does not seem to be originating from any script.

We also checked the Table Configuration (cxs_table_config), but could not find any recently updated records related to this issue.

Please assist in resolving this.

Thanks,

Krishna

[joshuajacks]

Here's what copilot had to say so proceed with caution (I also removed some fluff):

"The root cause is:
Contextual Search is enabled for the Case table, but no search fields (“search variables”) are defined, so the search service cannot function.

How to fix (for completeness)

Go to:
Contextual Search → Table Configuration
Find record for:
sn_customerservice_case
In Search Fields (related list):

Add at least one field (e.g.:
short_description
description)

Save
Alternatively:
Disable Contextual Search for the table if not needed"

It looks like you already checked the cxs_table_config table but the search fields are on the cxs_table_field_config table. That may be worth checking.