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External Users Redirection to their separate Service Portal

Burhan Shah
Tera Contributor

‎05-07-2024 02:47 AM

Dear Community,

 

I have created a public service portal for external users and directing them to login through side door as we have SSO enabled for existing users. 

 

When the external users are logging in, they are getting directed to UI not the service portal.

 

How can I rediect external users to their service portal instead of the back-end?

 

Regards,

Burhan

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Robbie
Kilo Patron
Kilo Patron

‎05-07-2024 02:59 AM

Hi @Burhan Shah,

 

A very well-written article has been created by Brandon and addresses this very question. Please see the below link. 

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 

Thanks, Robbie

 

https://www.servicenow.com/community/now-platform-blog/6-ways-to-set-up-your-service-portal-for-redi... 

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