Field not Visible On the Change Form for ITIL users

[suresh40]

Hi All,

Parent.number Field not visible to the ITIL users, Admin can able see that field , Please help me on this. please find below screenshots.

For Admin Screenshot:

For ITIL user Missing field screenshot:

[Alex319]

Hi Suresh, 

You may need to check the ACLs. 

have a look at this link for a similar issue

https://community.servicenow.com/community?id=community_question&sys_id=82c7bcc1dba51304fc5b7a9e0f96...

Thanks

Alex

[Ankur Bawiskar]

Hi,

Points to check

1) is that user seeing same view as admin

2) does that user have read access to that Parent field via field level READ ACL

Regards
Ankur

[suresh40]

Hi Ankur,

I have created Read ACL and given ITIL role but its not working , please find below screenshot.

[Ankur Bawiskar]

Hi,

I am referring to the Parent field.

Did you enable debug ACLs and check which ACL is blocking that.

that would help you add the required role to that ACL

Regards
Ankur