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Content item is not directly redirecting from portal.

Hello,  Currently if any user search for any content item in portal from main page search Bar it showing item name, once click on that item it's not taking to URL instead it is taking to another page like catalog item and there it is showing link to ...

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GaddamP by Tera Contributor
  • 628 Views
  • 3 replies
  • 0 helpfuls

ITSM Knowledge Article View Tracking

Hello,How often do you reset the knowledge article view count tracker? Is it every 30 days starting with the day an article is published? 90 days? Six months? A year? What time range gives you an accurate idea of user acceptance and self-service use?...

Resolved! Catalog Item Best Practices

I am asking for any SME on Catalog Item regarding the best practices for catalog item creation. My current team is working on catalog item optimization and transitioning to CSDM.They have more than 400 catalog items and they want to limit it by creat...

MRK JVD by Tera Contributor
  • 2000 Views
  • 3 replies
  • 2 helpfuls

About the display contents of the calendar report

I'm thinking of creating a table for holiday management.   I created a canrender type report, and the displayed content shows the "start time" and "sys_id" of the record.   I want the report to show only the "description" field of the record, is it...

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bonsai by Mega Sage
  • 988 Views
  • 2 replies
  • 1 helpfuls

Resolved! local update sets solution.

Hi all,I am working on developing stories in the Dev instance of ServiceNow but realized I didn't create a local update set to capture the changes. Instead, I have developed everything directly in the global update set. The contents I’ve developed in...

UdayKumarC by Tera Contributor
  • 1707 Views
  • 4 replies
  • 6 helpfuls

Dynamic choice input in Virtual Agent

Hi Everyone,I am trying to build a Custom topic in virtual agent. I have a static choice and then based on the static choice there will be dynamic choice values. However I am not able to do so. Also I am not able to check logs as well for the script ...

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ShaidaC by Tera Guru
  • 571 Views
  • 1 replies
  • 0 helpfuls

CSA Voucher

Hi, I have completed my CSA Training and created a Webassaor account which shows as linked in ServiceNow University. Now I want to claim my Certified System Administrator Voucher, which I am elligible for but unable to do so as its asking for $300 US...