Hello, Currently if any user search for any content item in portal from main page search Bar it showing item name, once click on that item it's not taking to URL instead it is taking to another page like catalog item and there it is showing link to ...
Hello,How often do you reset the knowledge article view count tracker? Is it every 30 days starting with the day an article is published? 90 days? Six months? A year? What time range gives you an accurate idea of user acceptance and self-service use?...
Many organizations are adopting Experience Level Agreements (XLAs) in ServiceNow to better reflect user satisfaction. However, even after implementing XLAs, teams often see little improvement in user experience or behavior.Why do XLAs frequently fail...
Flow Designer:I have tried looking for this in the community but not finding what I'm referring to or don't understand it if it's correct. Scenario: We have an order guide that order bundles. like if someone orders a computer the mouse and keyboard a...
I am asking for any SME on Catalog Item regarding the best practices for catalog item creation. My current team is working on catalog item optimization and transitioning to CSDM.They have more than 400 catalog items and they want to limit it by creat...
I'm thinking of creating a table for holiday management. I created a canrender type report, and the displayed content shows the "start time" and "sys_id" of the record. I want the report to show only the "description" field of the record, is it...
Hi everyone,I have a website: gatewayabroadeducations-com with approximately 280 total pages, including many blog posts. All of these pages are included in the sitemap, which I’ve submitted through Google Search Console.However, when I check using si...
Hi all,I am working on developing stories in the Dev instance of ServiceNow but realized I didn't create a local update set to capture the changes. Instead, I have developed everything directly in the global update set. The contents I’ve developed in...
Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.
Hi Everyone,I am trying to build a Custom topic in virtual agent. I have a static choice and then based on the static choice there will be dynamic choice values. However I am not able to do so. Also I am not able to check logs as well for the script ...
Hi, I have completed my CSA Training and created a Webassaor account which shows as linked in ServiceNow University. Now I want to claim my Certified System Administrator Voucher, which I am elligible for but unable to do so as its asking for $300 US...
Hi Everyone,I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting b...
Hi All,I have a requirement to add a Service Offering wizard in Catalog Builder. I have a clear understanding of how to create a wizard for fields that are available on the catalog item form, but I am not sure how to create a wizard for an M2M table....
I have created an approval variable for a Service Catalog Request which essentially asks on the catalog item view if an approval has taken place prior to this request being submitted. The options are Not Yet Requested, Approved, and Rejected. If the ...
