Generate incident case by email

[dpingenot]

I am new to using ServiceNow Service Portal.  I have used other ticketing systems in the past that have the ability to receive emails and generate incident cases.  These system also allowed for the passing of special parameter/values that could be used in the creation of the case to populate case fields and selections.  Does the ServiceNow Service Portal allow for the same functionality?

[Tony Chatfield1]

Hi, yes ServiceNow provides functionality for processing inbound emails to create or update records, like Incident.
This functionality is delivered by 'Inbound Actions'.
Inbound email (servicenow.com)

If you are new to the platform and have not spun up a Personal Developer Instance of the platform for familiarization\testing you can request one here
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