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06-19-2019 03:54 AM
Hi Everyone, I need a little help here. I am facing a bug. I can see the attachments in ITIL view on my Knowledge article but unable to see those attachments on the same knowledge article in ServicePortal. Can anyone please help me on this?
Solved! Go to Solution.
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Facilities Service Management
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06-19-2019 09:06 PM
Hi Uday
To display your attachments on the portal, please ensure the following:
1) the 'Attachment link' field on the article form is unchecked.
2) the 'Display attachment' field on the article form is checked.
Once the above is done, you will be able to view the attachments at the bottom of the article on the portal page.
I have attached screenshots for your reference.
Please mark this answer Correct/Helpful if it solved your query.
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06-19-2019 09:06 PM
Hi Uday
To display your attachments on the portal, please ensure the following:
1) the 'Attachment link' field on the article form is unchecked.
2) the 'Display attachment' field on the article form is checked.
Once the above is done, you will be able to view the attachments at the bottom of the article on the portal page.
I have attached screenshots for your reference.
Please mark this answer Correct/Helpful if it solved your query.
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07-16-2024 11:46 PM
Hello
In my KB article display attachment checkbox is unchecked but still attachment is visible
Can you guide on this
