Two Times work_note is getting update in RITM

[shashi123]

Hi Floks,

when I raise a service catalog request and suppose I change the state then its populating twice times in work note of RITM.

From reference Below I have attached screen shot, requesting you please provide your solutions if anyone know how to fix this. 

Thanks in advance,

Shashikant Patil.

[Brad Bowman]

I don't see a screen shot, but it sounds like you have a Business Rule that is triggering twice.  Look for one on the sc_req_item table that contains a script that affects work_notes.  If the Business Rule runs before Update and contains the .update() method, the script will execute twice.

[shashi123]

@Brad Bowman  Thanks for reply  Actually I did the same and I deactivated all the business rules and tried to raise the request and change the state but then also again I got the twice work note. 

[Abhijeet Pawar]

Hello @shashi123 🤣🤣 please share screenshot so everyone will understand it proerly.