glide_list attribute doesn't work for the appearance of List Collector for Service Portal

[John91]

Hi

I'd like to create a field mapping to watch list of Incident table in Service Portal or Employee Center form, but the appearance of list collector in these portal is different from UI16.
Can I change the appearance like that of UI16?

 below is the appearance of portal

below is the appearance of UI16

I need to use a filter in this field.
Please tell me how. Thanks!

[Brad Bowman]

The glide_list attribute is used to make the slushbucket appear as a list field. Since the variable already appears this way in Service Portal / ESC, the attribute doesn't do anything in these interfaces.  There is not a way to make a list variable appear as a slushbucket in theses interfaces.  You can add a reference qualifier to always filter the results, or users can add their own filter by first clicking the reference search (magnifying glass) icon.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-manag... 

[John91]

Hi Brad,
Thanks for your quick answer, but I can't see any magnifying glass icon of the variable field in Service Portal (as you can see in my first question).
Is there any way to show the magnifying glass icon?

We may add a reference qualifier, but my users want the filter changeable (when adding a reference qualifier, users can't change the condition).