Grant read-only ITIL access

[ivopetrow]

Is it possible to provide a read only ITIL access to a list of users without them being able to make some changes?

 Can you think of a way we can grant access for “read only” so that they can still view other tickets?

The instance is Kingston

Maybe: https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/user-administration/concept/c_ReadOnlyRole.html

[Nithish1]

Hi,

If you have an update, please mark correct/helpful and close the thread.

Thanks,

Nithish