I have a requirement to show/hide a catalog item based on a custom field in the catalog item definition. Is something like $current available to be used in user criteria scripts? Seems the whole user criteria system is designed to go look elsewher...
Hi All, Scenario If requested for (RITM) doesn't have a manager I need to create a task - This logic is implemented for X number of catalog items in the workflow level, now I want to make this as a generic business rule to create a task if requeste...
Hi All, I want to display multiple announcements on the Service Portal simultaneously without the expand/collapse button. Currently one needs to click on the expand /collapse button to view multiple announcements, as below : Can anyone tell me how ...
what is ment by data dictionary table can you please answer it
Hi Team, After adding the a new field under "Service table fields" in HR Service Configuration, the field appears outside the "HR Service Custom Fields" tab. It is suppose to appear inside the tab. Please advise. Refer to the screenshots below:
I have a requirement : ticket is automatically closed via workflow activity with comments and closed notes. Now the comments should not updated by the current user. It should be displayed as System updated the comments.
Hi, We have a use case where a user has accidentally given an excellent assignee a poor survey rating by mistake. The user who made the mistake has sent the admins an email stating they'd like the survey result to be changed, as they admit their mist...
Hello I have requirement to change Asset status when CI status changes. (When CI changes to Absent, it should change to Missing status for Asset) I see there are OOB mapping provided as below. For some reason it doesn't seems to be working from CI t...
Hi Team, How to change the portal header color Thanks, Khasim
Hello All,Is there any Invoice module in servicenow?Or else how to create invoices in servicenow?
Hello, I have need to add Work notes to sc_task record via script. (snap below). I am using script below, and I see the entry in the sys_journal_field table, but doesn't show it up on SCTASK record. Not sure what I am missing. script: var rec = new G...
Hello, I have global separation enabled in my instance and have multiple domains created in it. When I am trying to create new user in it it is going to by default in TOP/MSP/Default domain. I even tried to override it in the list but of no use. Also...
Hello, I am trying to add some work notes on an existing RITM using script (below). I am able to see the record on sys_journal_filed table but doesn't show up on RITM. What am I missing? Please advise. Thanks, Rajan var grJrnl = new GlideRecord('...
I'm trying to create a re-usable Flow in Flow Designer, but I'm unsure how that will work when using the 'Get Catalog Variables' step. Previously in Workflow, you could access catalog item variables through script using something like current.variabl...
Hi guys, I want to search in all tickets a member of assignment group when a ticket is updated. Now, I search with reports, the field "updated by" for find all tickets updated by one of members of my group but I don't know if the tickets founded is a...
