How to send the notification if the field changes
Hi Friends I have to sent out an email to the requester if state field or worknotes or additional comments gets updates. How to send the notification.
Forum Posts
Copy Incident widget on Service Portal
Hi All, We've had an improvement request to see if we can create a "copy incident" widget that would go on the below view page: The main idea is to replicate the "copy incident" function from the incident form but to be able to do this via a portal ...
Inbound Email Action - Attach inbound attachment to existing record
I'm attempting to create a data source with an attachment that will be replaced daily by an inbound email action. Our instance receives an email every morning with an attached spreadsheet, at which point we need to delete the existing spreadsheet on...
List View and Form View values are different?
List View and Form View values are different?List viewform view
Resolved! Is it possible to move the Add attachments up next to the submit button on a request?
Is it possible to move the Add attachments up next to the submit button on a request?
Resolved! Table is not extending from Service Order (sm_order), unable to publish application using an update set
Hi Guys,I have created an application using application template of Advanced Service Management (Applications —> New —> Start from a template —> Advanced Service Management) and this is working as expected. However, when I publish the application int...
what is the purpose of CAB required, CAB Delegate, CAB recommendations and cab date fields for normal and emergency change type?
Hi All, what is the purpose of CAB required, CAB Delegate, CAB recommendations and Cab date fields for normal and emergency change type? Regards, Naga
Trend report to show historic open incidents
Hi,I'm after showing a trend graph of open incidents that are active per day over a year period. The report should show the number of open tickets at the end of the day that are still active. Any advice would be appreciated.Thanks,Mikee
Resolved! How to get the Related list query using UI Action
Good day everyone I would like to ask for some help, we have this requirements to Invite All users found on the filtered related list (see sample screenshot below: to invite 76 users at once by clicking Invite All UI action). the total number of reco...
Dynamically Extending SLA end Date
Hi Folks, I have a requirement on sla. we have created an sla- say 10 days. so begin and end date of sla are set. lets say 1st sept begin date and 10th sept end date we have a custom field name expedite(date field). where our client wants to exceed...
Resolved! How to make column level encryption for attachments
Hi, I have a requirement to encrypt attachments at column level. I found a document that says column level encryption is supported for attachments but I din't find any documentation on how to encrypt them. If anyone has documentation or steps to encr...
Resolved! Can we display error message on Incident list view (listedit ACL), so that User can't leave field blank?
Hello We are on Madrid version. Wanted to find out if it is possible to display error message when user tries to remove mandatory field on list view. We have ACL to restrict this mandatory field, but would like to display error message as well, if p...
Resolved! How to show "My Open Incidents" and "My Open Requests" even when there are no records for that user.
How to show "My Open Incidents" and "My Open Requests" even when there are no records for that user like below. I have not done anything for "My Open Tasks" and "My Open Incidents" but they still show up.
Billable hours
Is there an out-of-the-box solution in ITSM to capture billable hours/time worked against a request/request item that rolls-up to the request level? The request item level price rolls-up to the request level price from catalog selections, but hours w...
Resolved! Which one on the homepage has access to knowledge base?
Which one on the homepage has access to knowledge base? -Report -News -Catalog item