where can we see my saved filters?
Hi All, where can we see my saved filters? I have saved a filter but I am not able to see it on left navigation anywhere.Please suggest.Regards,Sonu
Forum Posts
Resolved! gs.createuser Inbound Email Action Creating Duplicate Users
Hello, We use the gs.createuser method within our Create Incident Inbound Email Action to create INC's for our service desk from external clients. This function is creating duplicate records on the sys_user table with the email being slightly differ...
Resolved! Need to clear all variable value once submit Add to cart
I need to clear all the catalog item variable values once the user clicked on addtocart. so that the item would be added to cart. next time if the user clicks addtocart button by mistake. mandatory field check error will get displayed since we are c...
Resolved! Service Portal - Edit Service Status Widget to Show current Status
Hi Community,I have a question relating to the service status widget in an OOB service portal.Currently when we register an outage, it shows correctly in the "Current Outage" section on the portal homepage, and clicking on system status also shows th...
Resolved! Does the assigned to field in cmdb_ci_computer table shows the last logged in users information from sccm
Hi All, We have recently set up SCCM in our environment to get the workstation data. I wanted to understand what value is displayed in the assigned to field in cmdb_ci_computer table. Does it show the last logged in users name or is it the name of th...
How to perform PGP(Pretty Good Privacy) encryption and decryption process in Service Now??????????
Hello All, I have to decrypt workday file from PGP encrypted file,How can we achieve this requirement in SeviceNow What are the pre-requisites, How to start the encrypt and decrypt process? After decryption, I have to attach the file into data sou...
Resolved! Change incident layout on Now Mobile App
Hi, I am trying to set up the Now Mobile App. How do I change the Incident details? We have some fields which are custom and some I do not want to show from what is OOB. Any ideas? Thanks
Resolved! How to change the popup vieww of a reference field in Service Portal.
Hi All We are showing a Record producer in the Service Portal. It has a reference field pointing to cmdb_ci table. if we select any CI, then we will see the reference icon (i). If we click on it, we are seeing default view. How can we change it to a ...
Resolved! How to update records from Excel sheet
Hello Team, I have some 12K records which needs to be updated on cmdb_ci_computer table. They belong to various classes (e.g. Servers, Desktops, Laptops). I have host name, and status (Status Needs to be updated) in Excel. What is my best option to u...
Resolved! Custom View is not visible
hi all, i am learning servicenow i have created view on incident form, but not visible on the form can anyone suggest me to give a view on incident form
Reference field dependency on UI Page
i have a glide window open when i click a UI action. The glide window is actually UI page.<g:ui_reference name="approver_user" id="approver_user" table="sys_user" query="active=true^roles=itil" completer="AJAXTableCompleter" />Approver is a Reference...
Resolved! Show spModal after entering the portal
Hello, I am trying to make a "spModal" window appear when entering the portal, this window should be shown only if the user has pending surveys and when clicking the "Ir a encuesta" button, it directs me to the page "my_surveys", please one suggestio...
Questions on Virtual Agent
Hi Team, I have few queries on virtual Agent and it would be great if someone helps me to understand the same: 1. How we can change the OOB greeting message in Virtual Agent (VA)? 2.How we can remove the bot response tone to none? 3. How to call Rest...
Resolved! Add Group Manager/Owner Approval in Workflow before adding user to that group.
Hi Team, I have a catalog Item xxxx- with Variables- Name, Location, User to be added to the group - Reference, Name of the Group- Reference. Requirement is based data filled in User to be added to the group and Name of the Group , this user should ...
Field not Visible On the Change Form for ITIL users
Hi All, Parent.number Field not visible to the ITIL users, Admin can able see that field , Please help me on this. please find below screenshots. For Admin Screenshot: For ITIL user Missing field screenshot:
