Hello All, I want to manage incident state transition flow as below We have 6 out-of-box choices for incident form as below /* state 1 is "New" state 2 is "In Progress" state 3 is "On Hold" state 6 is "Resolved" state 7 is "Closed" state 8 is "Cance...
I was reviewing this thread to figure out how to change our Order Now option to Submit: Thread Here However - I don't see the tab for portal settings on our catalog items at all, nor can I find any documentation on how to make it visible. Can anyone ...
Hi Is it possible to dot walk on many to many relationship? I have created m2m relationship where in single user can be mapped to multiple locations. Now i am querying m2m table based on user's display name and i want to get location sys_id mapped to...
Hi all,We'd like to establish a simple Service Portal feedback survey exactly like the ServiceNow HI portal.We require assistance establishing the following:1. Does anyone know how to create the survey (see above) via a widget that "pops up" when a "...
Hello, I have a scenario where a user is not able to view the tickets assigned to his Group. Note: The group has "no roles" and the User has just the "end user" role also he happens to be the group owner. I am not able to figure out why he is not abl...
How to create a drop down menu based on a field in a table? I have a table called "Build Lists" with a field name "Build Names". I want to create a drop down menu in my release table that will let a user select options from my "Build Name" fields. Ca...
Hi guys, I have a requirement where I need to make the 'Risk assessment' link available while submitting (before submitting or saving for the first time) the change form. Here is the UI action but I am confused as to where to make the changes. Curren...
How to i select multiple Incidents and change the state from "Assigned to" to "Work in progress" ?
Hi Experts, Could someone help me in my requirement. We have a Informatica load(Weekly), we need to implement clean-up logic for the staging table ex:(u_master_load). The logic is the following: If a load is completed successfully (no errors), the st...
Hi guys,could you help me with editing the service portal?I would like to configure the header of the portal and set a search bar. I cannot figure it out.I go to service portal > menus > header menu (SP Header Menu) but it seems I cannot add the sear...
Hello everyone, I was tasked with syncing parent and child groups for the child to inherit the roles and members of the parent group. The BR inserted worked however when a new child group was created and attached to the parent group, it did not inher...
Hi Friends I have to sent out an email to the requester if state field or worknotes or additional comments gets updates. How to send the notification.
Hi All, We've had an improvement request to see if we can create a "copy incident" widget that would go on the below view page: The main idea is to replicate the "copy incident" function from the incident form but to be able to do this via a portal ...
I'm attempting to create a data source with an attachment that will be replaced daily by an inbound email action. Our instance receives an email every morning with an attached spreadsheet, at which point we need to delete the existing spreadsheet on...
List View and Form View values are different?List viewform view
