Resolved! how do I add new .gif icon to image directory ?
Team, I want to add new .gif icon to image directory. Can you please advise how do I do that? Thanks.
Forum Posts
Unable to edit catalog item in service catalog
I couldn't edit catalog variable on the form ,as need to change the type of the variable.. What is the reason for this..Can anyone suggest me
Resolved! Foundation Data question
Hello Team, We are setting up new SN instance and wanted to upload Foundation data with CSDM framework in mind. I heard that, Foundation data is all base level data such as Company, Department, Cost Center, Location, Users, Groups etc. Is there any o...
Resolved! Prepopulate Service portal variables when redirected from Incident form via Related Link
Hello all, I am trying to populate fields from the incident where I have 'related link' to Service Portal page. The Service portal page has a reference to the task field where I am trying to populate the Incident ID. So far, I have tried to embed i...
Resolved! How to show value of a choice field based on the logged in users location and job title
Hi, There is a choice field named 'project' and the choice values are A,B and C and I want to display one value ie A of this choice field for the condition 'logged in users location and job title'. (Here only A value of this choice field. Please ca...
jQuery not working after version upgrade
Recently my instance went on upgrade from Paris to Rome. Before the upgrade I had catalog client script which was using jQuery in order to make Accordion (button tag to work as accordion) which was working fine on portal. After the upgrade it is not ...
what purpose we have client scripts?
i want to know client scripts in detail
(text) and (${text}) in <a> tag in html for a widget on service portal
What is the difference when we write (text) and (${text}) in <a> tag in html for a widget on service portal Is this a variable? Below is the code html on widget <p style="font-family: arial, helvetica, sans-serif;"><img src="/call.png" width="10" hei...
Resolved! Adding more than one user
How can we add more than one user in the selected user for the email escalation in list view
I need to create a user criteria with specific departments
Hi Team, I need to create a catalog user criteria with specific department name starts with 'GS' I need to advanced option. Please help! Thanks in advance, Sri
Resolved! Mapping ID Values to Text Values - State, Priority on Cases.
I am new to Service Now - I am working on pulling data out of Service Now. I am starting with the Case Table within Service Now. I see that on the data pull fields like state, priority, action_status return a Number/ID instead of the Text Value. What...
Need to creat a report with a trend of last year with each month data for Inc opened - Inc closed
Need to creat a report with a trend of last year with each month data for Inc opened - Inc closed . I need to creat a report for every month of an year I need the backlog graph of an incident in trends form Backlog = no. Of incidence open -no. Of I...
Resolved! Query on custom table pricing
As per the custom table pricing guide Can anyone tell me in simple terms, how exactly below one works? The words paid app + zero dollars is confusing me Paid Partner Built Store Downloads: The included Out of the Box Paid Store features and applic...
How to set in widget options schema to display the table name?like:(incident[incident])
Figure 1 (table) is the result I set now. I want to make the style result in Figure 2. Please help me, thank you Figure1 Figure 2
