I'm trying to figure out how I can add a currency field to a catalog item that we can use for reporting purposes. Example: I have a catalog item that will require the task to have a dollar amount entered into a variable upon closing. This is the tota...
Wierd issue with email INBOUND ACTION I have two tables: 1. INCIDENT - Out of the Box incident table 2. INCIDENT DUP - which is a replicated table with few columns for reporting purposes. Issue: When we get an incoming email with subject: "Re:I...
Hi,We're just in the process of implementing Service Now, we've set up various rules to automate the assignment group a ticket goes to depending on the CI or Service Offering selected but the assignment field remains blank until someone manually ente...
We had a requirements to populate the comments form approval form while rejecting the change request to the Rejection Notification which is triggering from the Change Workflow. Can anyone help me how i can call the Approval comments in the change r...
Hi Team, I am trying to build the report on incident metric table by including the query option as follows. 1. I want to execute query1 includes having some filters. 2. With the response of the query1, I want to execute the query 2 . My ...
Hi All, I have designed service catalog and having description as well.The description is showing in SP. as shown in below pic For High Priviliged Access the description is not displaying. Help me... Regards, Jenny
Hi Friends , I am learning ServiceNow Integration with IIQ. I want to install ServiceNow in my local machine for self learning . Can someone suggest me the steps or process to do so. Regards, Mansi Srivastava
Hi, Can anyone please help me on how to export/print the organization chart page in service portal? Thanks, Sri
We are trying to sort the list of values in a list collector variable. For that a new column 'Order' is created in the table and tried to put 'ORDERBY' in reference qualifier which is not working. We need to order the list based on the column order. ...
In my PDI, by mistake i have removed security admin roles and now unable to add it.Can anyone help me on this. i have lot of customization in this PDI. please help me .
I have a metrics definition which calculates the field value duration on demand states. Each week I get a few records in which the ID is not captured. Below is the definition: Is there anything I can do to ensure the either the ID is captured or ha...
I have a notification that runs when an event is fired. I am trying to include the current date and time in the body of the email.
Hello All, I have created custom table called "EAM Add to store", so "u_eam_add_to_store_user" role got generated automatically, I want to give edit permission for "xyz" user, so I have added "u_eam_add_to_store_user" role to "xyz" user but the is...
Just curios to know if this understanding is correct current.variables list the RITM fields which are not service catalog variables whereas current.variable_pool lists those which are catalog variables?
I created a survey that their choice is vertical by default, the issue is i want to change the choice direction and let them horizontal. I found that has a "choice direction" attribute in previous version of servicenow, but i can't found it in Madri...