Resolved! How we can select multiple record in ATF by checkbox in list ?
How to create ATF test steps for scenerio to select multiple records by a checkbox from the list?
Forum Posts
Resolved! Will the script include be restricted by ACl?
Hello, When I set a script with Client-callable script include ACL rule, and call the script in the business rule (the script is included in the script include), will the access of the script be restricted?If the role does not have the permissions re...
Facilities Service Management Replacement
Hi everyone, With facilities modules being deprecated on March 2025, just wondering if you have plan or suggestion on what will be the replacement for this module. Can anyone share their plan or suggestion on what to be used to replace this facilitie...
Assign ticket to group based on catalog variable (reference field)
Hello community. I have a request to assign a ticket created by a catalog item based on a reference field inside the catalog that references the group table.So basically, the user choses from a list a group and I need to be routerd to it.I believe i ...
Resolved! Is CSA exam free for Partners
Hi All, I am planning to attempt for the CSA exam, Do I need to pay for the same or will the voucher code suffice? Thanks in advance for your help Thanks, Nadeel
Create actionable feedback task when article is flagged/not helpful
Hi All, The requirement is- whenever article under specific knowledge bases, for eg- articles under Knowledge Base- IT, Service Desk, Hardware are flagged or marked as not helpful, actionable feedback task should be created under that article. Feedba...
populate default values in list collector according to region onchange and onload
populate default values in list collector according to region onchange and onload.
Resolved! add link to a record of the value in a field
I have a catalog client script that displays a message of the value exists in another table. How do I add a link to the record of the value that is displayed in the u_barcode variable and include the link in the popup message that is displayed?
How do I set the Service Portal Page as default instead of the dashboard for all users?
Can you tell me the steps to setup my serviceportal homepage so users will automatically be redirect to this page instead of the dashboard? Thanks,
Add hyperlink to email notification template
I currently have an email template that currently generates this: Please click here in order to approve or reject this request LINK S'il vous plait cliquez ici afin d'approuver ou rejeter cette requête. The user clicks on the LINK and it takes them ...
Resolved! Discovery for ipad and Mac OS
Hello Experts, Can ServiceNow discovery find ipad and Mac OS? Just curious to know. If yes please provide me the detail steps. Thanks.
Resolved! After upgrade from NY to Paris, Using Cart API with Guest User fails if Catalog Item doesn't have User Criteria set
Hi, Question: Is there a system property or something that prevents the Guest user from being able to create a request using the Cart API? Situation After upgrading from NY to Paris, I find that when Guest is the active user and I try to use the Cart...
Resolved! How to prevent submission of catalog form according to requester details with the help of on submit client script
I wanted to prevent form submission where requested on catalog item who is having the division and subdivision is customer and support in sys_user table then that user will be able to submit the catalog item form or else not. i tried to get this sol...
Resolved! How to get the value from sys_id in the client script?
Hi, I have an onLoad client script that displays the parent incident if we open a child. I am getting sys_id instead of the actual value. Please guide. This is the script: function onLoad() { if(g_form.parent_incident != ''){ alert("This is hte par...
Resolved! Trigger a Data Import
Hey I am still pretty new to Service Now. We currently have Scheduled Data Imports that run a Data Source which is a script that pulls the data from a source. Is it possible to trigger that Data Import job versus just having it on a schedule? I am t...
