Hello Community, Hope you are all doing well. Is there a way to create a filter that shows me all tickets for a particular assignment group? The ticket itself could be a request, problem, change or incident. I want to create this filter so that I can...
Team, I am new to these terminology. Can some one please explain me these terminologies with some examples? It is very confusing to me. We need to follow CSDM framework. 1) Application, 2) Business Application, 3) Services, 4) Business Services, 5) ...
I use "gs.error ()" to log the error when the condition corresponding to the error occurs in the server script. However, another error was output with the same content as the one I created.Message "*** Script: ~ Error details ~: no thrown error"Sourc...
Hi Team, I have used list collector on one of my catalog item and referencing 'xyz' table. From that i need to get only one column value which is merchant id field 'u_merchant_id' . I tried below variable attribute. ref_auto_completer=AJAXTableComple...
I want to create a field in the incident table that has the same functionality as the list collector. I want to select one from the options and add it to the field as a comma separated string. Can this be achieved?
I created a run button on the incident form as shown in the image below.This was set for the purpose of executing the flow created by Flow Designer.Is there a way to specify the flow in script and execute it?I'm thinking of setting the flow to be exe...
We are just now deploying Service Now. The consumables are forcing us to reevaluate how we have handled these in the past (in particular monitors and docks). Previously, we asset tagged these and assigned them to individuals. Then we attempted to t...
Hi Team, I have created one custom table 'u_checklist definition' and there are 24 records inside it. I have mapped this as related list inside workspace view. Only the fields are visible as below not the table records: and the table records are lik...
Hello Team, We are running discovery on Cisco switch. Now I see firmware details are not getting populated in firmware manufacturer and firmware version. But the same is available on Description field. [ Firmware Manufacturer: Cisco and Firmware Ve...
Dear community, I created a few lists in Agent Workspace --> List --> My lists One is based on the incident table and another one based on the sc_task table. I want to check different things. Now I realized that when I create a filter e.g.: Assignmen...
Hi Experts, Recently I have upgraded my PDI to San Diego, when I logged in directly it goes to Classic UI find the URL below"https://dev124871.service-now.com/now/nav/ui/classic/params/target/ui_page.do%3Fsys_id%3De9e591018736011034b22849dabb357c" H...
How to create a standard change request using workflow in catalog item. please brief in detail or step by step,where to create standard template and workflow configuration?
I would like to know what people are doing when it comes to Service Requests and how you handle the ticket management. In my old company, we created the Service Request (REQ) which would create the Requested Item (RITM). The RITM was where we updat...
I have been working with a team to try and work out how to pull the first and last name of the person who put in an Incident ticket. In this case, we'll say the user's name is Jane Smith. I create a template, and under additional comments I put in ...
