Hi , I need a small help guys If a user is assigned with 10 Incidents and the user has closed 7 incidents of 10. I need the list of 7 incidents numbers. In a custom table there are 2 fields 1.USER(ref) 2.NUMBERS if i select the user in USER field th...
We have started to create agile stories related to incident or demand records via the Triage board functionality in the Agile board. I can see the incident & demand records when I access the agile stories but can't see the stories when I access the ...
I tried transferring the attachment from ServiceNow to Jira integration in Fix scripts using Rest API - Post method. I got 200 success message in ServiceNow but the attachment is not uploaded in Jira. When I checked System logs - outbound http reques...
Hi I have few questions related to ACL which is created on table "My Request" which is custom table. 1. Read ACL I created Read ACL for a role to restrict record access from "My Request" table. For which i have to add two conditions (Show record...
Hi all, To try make life easier for the team, I'm trying to embed an Employee Name (variable) into the Short Description of a TASK. These TASKS are for joiners, movers and leavers and the existing Short Description requires the team to drill into the...
Hi all, I am facing one issue in my catalog item actually am using Multi row variable set in side i have 4 variables based on the three values counting, sum value has to populate in the 4th variable for that i have written on submit client script ,...
I created a custom journal input field for scoped application. When I add some text and save it, the value is shown to admin in activities but is not showing up for ITIL users. The field to enter text is shown for them but the saved value is not visi...
Hello Community, maybe, anyone can help me. I would be very grateful. I am still very new in servicenow. How can I create new Resulotion Codes for Incidents or cases ? Best regards, Jens
Hello We are on Jakarta version and we are thinking of doing integration of SNOW with Dynatrace to leverage events captured by Dynatrace into SNOW, with Standard plugin (Free) available from SNOW storefront. (Shown in snap below). We would like to kn...
I am trying to create a data Source from run script in workflow. The data source record is getting created but the attachment is not getting added from the service request once we submit the request along with attachment. Please assist. Below is my c...
Hello SN community, As per below, I am trying to fill in the due date of a request based on a date/time variable in the catalog form. How will I go about configuring it so that the Due Date = "When would you like this to be completed?". I am new to...
As stated in the title. We are using ServiceNow for a couple of years now, and our knowledge bases are expanding in content and number. We want to be updated on knowledge items that are getting close to their valid date (within 30 days) and have an a...
My organisation (a University) is planning to expand ServiceNow from IT to more departments which will use it for Incident and Request management. Domain separation is costly and also does not make sense since we eventually want the ServiceNow portal...
Looking for some assistance on an issue with blank emails.Created 2 new tables as extensions of the Task table and they are CCR (a specific type of request) and CCT (any tasks associated with that request).The requirement is to send an email notifica...
Fellows, Pergunta: Como vocês fazem sua gestão de licenças no Servicenow? Em nossa empresa utilizamos as seguintes licenças : Service Strategy – PlannerPlatform Runtime - FulfillerService Management Suite v2 – Fulfiller Ocorre que temos a responsa...