Good day everyone I would like to ask for some help, we have this requirements to Invite All users found on the filtered related list (see sample screenshot below: to invite 76 users at once by clicking Invite All UI action). the total number of reco...
Hi Folks, I have a requirement on sla. we have created an sla- say 10 days. so begin and end date of sla are set. lets say 1st sept begin date and 10th sept end date we have a custom field name expedite(date field). where our client wants to exceed...
Hi, I have a requirement to encrypt attachments at column level. I found a document that says column level encryption is supported for attachments but I din't find any documentation on how to encrypt them. If anyone has documentation or steps to encr...
Hello We are on Madrid version. Wanted to find out if it is possible to display error message when user tries to remove mandatory field on list view. We have ACL to restrict this mandatory field, but would like to display error message as well, if p...
How to show "My Open Incidents" and "My Open Requests" even when there are no records for that user like below. I have not done anything for "My Open Tasks" and "My Open Incidents" but they still show up.
Is there an out-of-the-box solution in ITSM to capture billable hours/time worked against a request/request item that rolls-up to the request level? The request item level price rolls-up to the request level price from catalog selections, but hours w...
Which one on the homepage has access to knowledge base? -Report -News -Catalog item
what is the exact difference or use of [sys_history_set] and [sys_history_line] tables with a simple example , time duration of records availability?
Hi I am calling script include from module arguments. Problem is, if i return hardcoded sys_id it works fine but when i write logic in script include it does not work. Even if single gs.info() is written for logs without any other statement, it does ...
Hi All I am trying to call script include from Module arguments but it does not get called. Is there anyother way to call script include from arguments
Hi, When we have an outage we add the details which shows on the System Status page while the outage is going on. However, once resolved it only shows the below Is it possible to show the details in this section within the business service when yo...
gs.log() vs gs.print() difference? which is best and why?
Hi All How can we call script include a function to another script include? I have one script include function- "countKBArticle: function()" and need to call this function in the new script include but not sure how to call. Regards, Priya
I have system property defined as TimeZone. I want to access it my in UI page client script. How do I do it? Thanks in advance, G Balaji
In Catalog Item workflow, I need to process a number of parallel task, even if one or two task are Completed "Skipped/Incomplete"... without cancelling other task or closing request. To start, I copied some one else workflow & added a number of par...