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Resolved! Unable to validate credential

Team, I have created local admin account svcacct_discovery on a (Windows 2016 host) and I am trying to validate credential. For some reason credentials doesn't validate. During trouble shooting, I tested PING, Telnet, and RDP from MID server to this ...

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Sunny45 by Kilo Guru
  • 2192 Views
  • 11 replies
  • 3 helpfuls

Resolved! Need help Discover Laptop

Hello Team, I have MID server (Windows Server 2016)  installed on my Home Network. I want to run discovery on 3 laptops (Windows 10, Windows 7) which are all on same Home Network connected with Ethernet cable. All laptops IP address are reachable fro...

Sunny45 by Kilo Guru
  • 1215 Views
  • 9 replies
  • 2 helpfuls

Resolved! Simple question

Hello Experts,  I am pretty new to Servicenow Discovery. We have requirement to decide how many MID server will be required for the Data centers? Is there any rule of thumb how many MIDs should be installed? We have as below. DC-1 (~ 2500) Includes a...

VM3 by Tera Contributor
  • 913 Views
  • 2 replies
  • 2 helpfuls

Resolved! Maximum number of transactions

※Paris version   When I checked the transactions when I executed the following script, I could only execute up to 8 transactions at a time. function scripte() { //ScheduleJob sleepe(12000); function sleepe(a) { var startMsec = n...

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bonsai by Mega Sage
  • 1993 Views
  • 9 replies
  • 6 helpfuls

Resolved! Maximum number of transactions part2

※Paris version   I was able to learn how many transactions can be executed at one time in the following article.It's related, but is this the difference between a free development instance and a paid instance?Is it possible to increase the number of ...

bonsai by Mega Sage
  • 1069 Views
  • 4 replies
  • 1 helpfuls

Resolved! Extreme deletion time

※This is the Paris version.   There are 7 million records in the table.Running the following script will take 8 hours to delete all records. var delrec = new GlideRecord(table_name); var a=[]; a[0] ="aaaa"; delrec.addQuery("Reference_field_name.Re...

bonsai by Mega Sage
  • 650 Views
  • 4 replies
  • 3 helpfuls

Resolved! Report License

Hi  Kindly advise if if report_group or report_global roles are a separate license or included in the ITIL pro package 

Imran Shad by Mega Expert
  • 1983 Views
  • 2 replies
  • 5 helpfuls

Resolved! Is the record creation time "GMT"?

※This is the Paris version.   I thought about deleting all the scripts created after 1 hour with the following script. var time_difference =1000; var nTime = new GlideDateTime(); nTime.addSeconds(-3600+time_difference); //1 hour ago var grid_del = n...

bonsai by Mega Sage
  • 677 Views
  • 4 replies
  • 1 helpfuls

Resolved! About deleting a large number of records

※Paris version   I want to empty a table with 2 million records. I tried to delete Records in bulk using "deleteMultiple ()", but the instance freezes and the Records are not deleted.Is there a limit to the number of items that can be deleted at once...

bonsai by Mega Sage
  • 2579 Views
  • 10 replies
  • 2 helpfuls

Are Multiple SLA definitions Enabled on 1 record?

If I have SLA definitions created on Incident table that over lap (example:  SLA Definition with Condition that Priority is 4 AND SLA Definition where Subcategory is eDiscovery; here an Incident is opened and set to P4 with Subcategory of eDiscovery....

carlav by Kilo Guru
  • 1468 Views
  • 4 replies
  • 0 helpfuls

Resolved! Maximum number of records the table can manage

※Paris version I'm thinking of creating a lot of records in a table. More than 1 million cases a day. I think that if you do this for a few days, a table with a large number of records will be created, but I'm worried if you can delete tens of thousa...

bonsai by Mega Sage
  • 5577 Views
  • 3 replies
  • 6 helpfuls

Resolved! How to use "Schedule Once" Part 2

※This is the Paris version.   I learned the basic usage in the following thread. How to use "Schedule Once" - Service Management - Question - ServiceNow Community   It seems that an error occurs when the function you want to schedule is calling anoth...

bonsai by Mega Sage
  • 703 Views
  • 3 replies
  • 2 helpfuls