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Resolved! How to prevent submission of catalog form according to requester details with the help of on submit client script

I wanted to prevent form submission where requested on catalog item who is having the division and subdivision is customer and support in sys_user table then that user will  be able to submit the catalog item form or else not. i tried to get this sol...

Jayshree2 by Tera Contributor
  • 2682 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to get the value from sys_id in the client script?

Hi,  I have an onLoad client script that displays the parent incident if we open a child. I am getting sys_id instead of the actual value. Please guide.  This is the script: function onLoad() { if(g_form.parent_incident != ''){ alert("This is hte par...

Murthy JN1 by Tera Contributor
  • 4401 Views
  • 6 replies
  • 2 helpfuls

Resolved! Trigger a Data Import

Hey I am still pretty new to Service Now. We currently have Scheduled Data Imports that run a Data Source which is a script that pulls the data from a source.  Is it possible to trigger that Data Import job versus just having it on a schedule? I am t...

Grant Culp by Kilo Contributor
  • 3277 Views
  • 3 replies
  • 1 helpfuls

Resolved! contains is not working correctly in filter condition

Please check attachments as I am not able to get the data in filter condition while putting CONTAINS. If I mention full location name in Contains then its not querying the records.  If I mention some word from the location name then it is querying th...

venkysana by Tera Expert
  • 3336 Views
  • 4 replies
  • 1 helpfuls

Resolved! Create a new Checkbox field on the Normal Change form and label it “IS THIS CHANGE PANDEMIC RELATED ?” 1. Let it be the first field on the form 2. When new field is unchecked , make all fields under Planning Tab mandatory.

 Change Management Task. Create a new Checkbox field on the Normal Change form and label it “IS THIS CHANGE PANDEMIC RELATED ?” 1. Let it be the first field on the form 2. When new field is unchecked , make all fields under Planning Tab mandatory. 

JOHN OLADIPO by Kilo Contributor
  • 1936 Views
  • 2 replies
  • 1 helpfuls

Resolved! Adding SSL certificate to MID server

Hello Team, Has anyone worked on adding SSL certificate to MID server for secured connection to the instance?  Can you please provide all the steps needed? I am following this document below, but it is little confusing for me as where to get the cert...

Sunny45 by Kilo Guru
  • 2535 Views
  • 2 replies
  • 1 helpfuls