Hi guys, I have a requirement where I need to make the 'Risk assessment' link available while submitting (before submitting or saving for the first time) the change form. Here is the UI action but I am confused as to where to make the changes. Curren...
How to i select multiple Incidents and change the state from "Assigned to" to "Work in progress" ?
Hi Experts, Could someone help me in my requirement. We have a Informatica load(Weekly), we need to implement clean-up logic for the staging table ex:(u_master_load). The logic is the following: If a load is completed successfully (no errors), the st...
Hi guys,could you help me with editing the service portal?I would like to configure the header of the portal and set a search bar. I cannot figure it out.I go to service portal > menus > header menu (SP Header Menu) but it seems I cannot add the sear...
Hello everyone, I was tasked with syncing parent and child groups for the child to inherit the roles and members of the parent group. The BR inserted worked however when a new child group was created and attached to the parent group, it did not inher...
Hi Friends I have to sent out an email to the requester if state field or worknotes or additional comments gets updates. How to send the notification.
Hi All, We've had an improvement request to see if we can create a "copy incident" widget that would go on the below view page: The main idea is to replicate the "copy incident" function from the incident form but to be able to do this via a portal ...
I'm attempting to create a data source with an attachment that will be replaced daily by an inbound email action. Our instance receives an email every morning with an attached spreadsheet, at which point we need to delete the existing spreadsheet on...
List View and Form View values are different?List viewform view
Is it possible to move the Add attachments up next to the submit button on a request?
Hi Guys,I have created an application using application template of Advanced Service Management (Applications —> New —> Start from a template —> Advanced Service Management) and this is working as expected. However, when I publish the application int...
Hi All, what is the purpose of CAB required, CAB Delegate, CAB recommendations and Cab date fields for normal and emergency change type? Regards, Naga
Hi,I'm after showing a trend graph of open incidents that are active per day over a year period. The report should show the number of open tickets at the end of the day that are still active. Any advice would be appreciated.Thanks,Mikee
Good day everyone I would like to ask for some help, we have this requirements to Invite All users found on the filtered related list (see sample screenshot below: to invite 76 users at once by clicking Invite All UI action). the total number of reco...
Hi Folks, I have a requirement on sla. we have created an sla- say 10 days. so begin and end date of sla are set. lets say 1st sept begin date and 10th sept end date we have a custom field name expedite(date field). where our client wants to exceed...
