what is data dictionary table ,and how to use the it
what is ment by data dictionary table can you please answer it
Forum Posts
Resolved! Field under "Service table fields" in HR Service Configuration, appears outside the "HR Service Custom Fields" tab
Hi Team, After adding the a new field under "Service table fields" in HR Service Configuration, the field appears outside the "HR Service Custom Fields" tab. It is suppose to appear inside the tab. Please advise. Refer to the screenshots below:
Resolved! How to update comments without mentioning the user name. It should be as system.
I have a requirement : ticket is automatically closed via workflow activity with comments and closed notes. Now the comments should not updated by the current user. It should be displayed as System updated the comments.
Can you edit a survey response?
Hi, We have a use case where a user has accidentally given an excellent assignee a poor survey rating by mistake. The user who made the mistake has sent the admins an email stating they'd like the survey result to be changed, as they admit their mist...
Resolved! Asset and Configuration Item Install status mapping question
Hello I have requirement to change Asset status when CI status changes. (When CI changes to Absent, it should change to Missing status for Asset) I see there are OOB mapping provided as below. For some reason it doesn't seems to be working from CI t...
Resolved! How to change the portal header color
Hi Team, How to change the portal header color Thanks, Khasim
Is there any Invoice Module in service now
Hello All,Is there any Invoice module in servicenow?Or else how to create invoices in servicenow?
Resolved! how do I add work notes to Catalog Task (sc_task) record with script?
Hello, I have need to add Work notes to sc_task record via script. (snap below). I am using script below, and I see the entry in the sys_journal_field table, but doesn't show it up on SCTASK record. Not sure what I am missing. script: var rec = new G...
How to create user in global domain?
Hello, I have global separation enabled in my instance and have multiple domains created in it. When I am trying to create new user in it it is going to by default in TOP/MSP/Default domain. I even tried to override it in the list but of no use. Also...
Resolved! Post Work notes on RITM using script
Hello, I am trying to add some work notes on an existing RITM using script (below). I am able to see the record on sys_journal_filed table but doesn't show up on RITM. What am I missing? Please advise. Thanks, Rajan var grJrnl = new GlideRecord('...
Resolved! Flow Designer - Use flow for multiple catalog items, how do I use 'Get Catalog Variables'?
I'm trying to create a re-usable Flow in Flow Designer, but I'm unsure how that will work when using the 'Get Catalog Variables' step. Previously in Workflow, you could access catalog item variables through script using something like current.variabl...
Resolved! Search all tickets updated by members of assignment group
Hi guys, I want to search in all tickets a member of assignment group when a ticket is updated. Now, I search with reports, the field "updated by" for find all tickets updated by one of members of my group but I don't know if the tickets founded is a...
Resolved! How to get all group names from sys_user_grmember table through client scripts.
Hello, I have tried getting group names from the sys_user_grmember table by querying through email of user. However, I am getting sysids of groups of a user. I have used the following client script. Thanks in advance Navya ..................Client ...
Resolved! customizing login page in Servicenow
Hey , I just curious to know is there any possibility to customize login page in Snow with our own design format ?For eg , below is the screenshot which we see by default when we try to access login page .This is at top left by default , i would like...
Resolved! Smiley Faces Survey Template Install
Hey all, I am trying to use the Smiley Faces template in a survey, however it's not installed on my instance and I can not find the plugin to install it. Does anyone know how to install that template? Thanks!
