Has anyone set up multi language on the portal for customer service? Is it simply just activating the language plug ins?

[calvin_j_gerald]

I am setting up the customer service management application but I also need to be able to support customers in different regions? Is it possible to set up the portal for multi language support just like knowledge articles?

[mehdilaroche · Accepted solution]

Hey , our portal is in english and french.

When you want to translate a message you put text inside ${***} (Html side)and after you put the different translation in message (System localization -> Messages).

It doesnt work for everything but you activat   the option to know where Snow looking for the translated text (System Properties -> System Localization -> Displays translation prefix on translatable strings.)

Its not the only way but its worked for us.

[harishdasari]

Hi Calvin,

You can activate this plugin   I18N: Knowledge Management Internationalization Plugin v2 , please refer to this link

http://wiki.servicenow.com/index.php?title=Language_Internationalization#gsc.tab=0

when the user try to login to the servicenow, it will ask the user to choose the language, based upon his language selection the portal will be loaded in his selected language.

Hope this is helpful, Thanks