When we close Parent Ticket request, it automatically close its child tickets

[sujithanagaraju]

When we close Parent Ticket request, it automatically close its child ticket request. Can any one explain and Is there a way to prevent this behavior?

We are using Helsinki version.

[Deepak Kumar5 · Accepted solution]

Hello Sujitha,

There are a business rule written on incident table "Update Child Incidents" which close the all child incident once parent close.

You can deactivate it.

[fkhan]

Hi Sujitha,

Check this business rule which is updating the child incident after getting close of parent incident.

BR:Update Child Incidents

ThanksFarukh

PS:Hit like, Helpful or Correct depending on the impact of the response

[sujithanagaraju]

Thanks Dp and Farukh

I can see there are two business rules : Task_updated child tasks and one is task_updateChildTaskStatus. Can i know which business rule i can deactivate it and also guide us how to deactivate it?

Thanks,

Sujitha

[fkhan]

HI Sujitha ,

I think second one as name mentioning status update,it will be better if u show us that BR.

Thanks,

Farukh