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has anyone tried integration Servicenow with AWS Quicksight?

tena1
Tera Contributor

I tried to integrate AWS Quicksight with Servicenow. But I could see only Problem as the dataset and unable to see other datasets such as Incident, change.

4 REPLIES 4

wsimpson
Kilo Explorer

Same.  Really curious about this.  Hope someone can shed some light here.

Evan McElfresh
Tera Guru

+1 - I'm experiencing the exact same issue today.

All I'm finding from other resources are options for an additional cost, e.g. AWS Athena.

Please mark this response as correct and/or helpful if it assisted you with your question.

Evan McElfresh
Tera Guru

I'll add some visual details as well. Here's the Quicksight menu for, Create a Dataset, which features a built-in ServiceNow option:

find_real_file.png

After clicking on ServiceNow, the following window appears. I complete the information and successfully validate it. Then I click on Create data source.

find_real_file.png

In the following window, the only available schema is Default, which contains only the table Problem. We are looking to capture the Clinical Operations table, which is a part of the Customer Service application. For that matter, I would love if the OOB Incident table could be made available.

find_real_file.png

Anyone have any thoughts / details?

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lrng_svcnow
Mega Contributor

Where can I see the other tables available?