Hello All, I want 'Reply To' field blank. when I open the email client template from incident form, currently this field auto populate with default address. please help me to configure this.Thank you

Para5 · ‎08-23-2022

I have also created new Email Client Template.In that in Reply To field I didn't set anything.

Arav · ‎08-23-2022

Please check the article below. ServiceNow is recommending the approach I had suggested.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832276

But if you must have the field with blank "Reply To", then try the following.

In the email template's "Reply To" field, add javascript: " " (see below).

Note that this would add a space in "Reply to" but will work as intended. I personally don't prefer this and you may want to discuss with your team on the way forward.

View solution in original post

Para5 · ‎08-24-2022

Thank You this is work for me.....