How can i create knowledge articles using word document ?
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08-12-2024 07:27 AM
I want to map every field in the knowledge article that is referenced in the word document in order to produce knowledge articles by importing a word document.
Like
Valid To
category
knowledge Base
short Description
Article Body
I attempted to import the article module, but all I was able to accomplish was set up the knowledge, category, short description, and description field. The field "Valid to" cannot be mapped.
how can i achieve that please suggest.

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08-12-2024 10:49 AM
How are you importing the article? I don't think the out of the box KB Article import does anything then create the shot description and article body. Also how is the date formatted on the word doc. Is it YYYY-MM-DD?
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08-12-2024 11:53 PM
Hi Brian,
Yes, I am using the import knowledge article approach here, but the article body and brief description are the only things that are reflected. DD-MM-YYYY is the format for dates.
I have a word document with data; could you help advise if there is another way to construct a knowledge article where all the fields will be mapped appropriately.
Would you kindly suggest?