How can i create knowledge articles using word document ?

ShikhaPuri
Tera Contributor

I want to map every field in the knowledge article that is referenced in the word document in order to produce knowledge articles by importing a word document.

Like

Valid To
category
knowledge Base
short Description
Article Body 

I attempted to import the article module, but all I was able to accomplish was set up the knowledge, category, short description, and description field. The field "Valid to" cannot be mapped.

how can i achieve that please suggest.

 

ShikhaPuri_0-1723472858672.png

 

2 REPLIES 2

Brian Lancaster
Tera Sage

How are you importing the article? I don't think the out of the box KB Article import does anything then create the shot description and article body. Also how is the date formatted on the word doc. Is it YYYY-MM-DD?

ShikhaPuri
Tera Contributor

Hi Brian,
Yes, I am using the import knowledge article approach here, but the article body and brief description are the only things that are reflected. DD-MM-YYYY is the format for dates.
I have a word document with data; could you help advise if there is another way to construct a knowledge article where all the fields will be mapped appropriately.
Would you kindly suggest?