How can I edit the form context menu?

[bUnAi]

Hi,

I want to hide "Export" from the context menu at the top left of the incident form screen, but I don't know how.

If you know, can you tell me?

Regards,

bunai

[Mario Quinones1]

You can disable it or add extra condition

https://<>.service-now.com/sys_ui_context_menu.do?sys_id=d1ad2f010a0a0b3e005c8b7fbd7c4e28&sysparm_record_target=sys_ui_context_menu&sysparm_record_row=2&sysparm_record_rows=2&sysparm_record_list=nameSTARTSWITHexport%5EORDERBYorder

Please mark question as answered if correct

[Santosh_Ksagar]

Hi,

Please check below URl for your query.

https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/concept/c_Form...

Thanks
Santosh

[DirkRedeker]

Hi

You can navigate to "UI Context Menus" (see screenshot below):

Filter for the Name "Export" and open the "Export" record. like shown in the screenshot above.

In the form shown, change the Condition Field to something like shown in the screenshot below.

In my example, I added a condition, to make the "Export" Context Menu option only available to users with the "admin" Role.

Impersonating as "Beth Anglin", who does NOT have the "admin" Role, the "Export" COntext menu is not shown anymore, like you can see in the screenshot below:

If you change the condition, so that users with the Role "itil" will have access to the context menu, see screenshot below....

The user "Beth Anglin" (who HAS the "itil" Role), WILL be able to see and use the "EXPORT" Context menu, see screenshot below:

Note, that this is a GLOBAL change, and will affect ALL Lists in your system immediately.

Let me know if that answers your question and mark my answer as correct and helpful.

BR
Dirk

[Ankur Bawiskar · Accepted solution]

@bUnAi 

Add this extra condition to hide it only for incident table list

Steps: Visit this URL for Context Menu -> Export

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_ui_context_menu.do?sys_id=d1ad2f010a0a0b3e005c8b7fbd7c4e28

Existing Condition: !ListProperties.isRelatedList() && !ListProperties.isRefList()

New Condition: !ListProperties.isRelatedList() && !ListProperties.isRefList() && ListProperties.getTable() != 'incident'

Output: EXPORT Option is Disabled only for incident

OUTPUT: Export Show for Other tables

Regards
Ankur