How can I export knowledge base articles using the UI?

sir8 · ‎04-04-2016

I would like the ability to export knowledgebase articles from service now and import it in another system for our clients to be able to search from.

What options to do I have for export formats and can I accomplish this using the user interface?

rakesh_ravi · ‎04-04-2016

The answer for this depends on acceptance of the formats in the other systems where you are trying to pull this data in.

Knowledge articles are stored as HTML. Is this accepted in you target system.

In case it is, you can write expose a small REST utility in your system to provide the article data and your target system can in turn consume this.

Let me know in case you need more information.

Hope this helps.

Manjul Katare · ‎04-04-2016

Hi Sirfraz,

If you are planning to export KB articles from ServiceNow to any external system, you would need to map all the fields if there is any provision.

I could think of at least two of the minimum fields so that later you can compare them :

<text> you html content here!!!!!!</text>

Where as you may challenges like:

#1: Styles for each KB could change based on what style is available as BASE style.

#2: Images being used in KB with relative URL would require a separate export.

#3: Reference fields related data would become static content after exporting it to any external system.

Hope it helps, I'm guessing it would be tedious process. Please do share your experience on exporting KB data to any external system when you are done.

-Manjul

sir8 · ‎04-05-2016

Thank you both. I only see the option to export to PDF in the UI. When I export it the images are not included even though I've added one in the body.

Manjul Katare · ‎04-05-2016

If you are in Edit mode on KB article then you wont be able to export the image along with content.

But if you preview Knowledge content, you would be able to print or export as PDF the content along with images.

Hope it helps!

-Manjul