How can I print a record in Agent Workspace?

[Brandon Lee]

I have users who would like to print/export RITM and task level details in Agent Workspace. This is for compliance reasons. I know how to do this on the legacy application interface by selecting "printer friendly version" in the profile settings, but  i don't see this option in Agent Workspace. Appreciate any assistance!

[Maik Skoddow]

Hi @Brandon Lee 

I'm afraid there is not option at the moment.

But you raise an enhancement request at the Idea Portal.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Maik Skoddow]

Hi @Brandon Lee 

I have an idea for another approach: you could implement a UI action that calls the print-friendly version in a separate window.

The Workspace client script code for better copying:

function onClick(g_form) {
  var url = '/' + g_form.getTableName() + '.do?sys_id=' + 
	  g_form.getUniqueValue() + '&sysparm_view=Workspace&sysparm_media=print';
	
  top.window.open(url, '_blank');
}

Kind regards
Maik

[Maik Skoddow]

Hi @Brandon Lee 

Did my reply answer your question?

If so, please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks and kind regards
Maik

[Michael Chang1]

Hi Maik,

Is there a way we can direct trigger to download the print page?