How Can we Create two-levels of Service Categories?

[WajahathFarooq]

Hello Everyone,

We have a Service Management Instance and currently we're configuring (creating) our IT Service Catalog by creating first IT Categories and once we have created those categories we are then Adding Service templates into those Categories. Now, we have another requirements coming-up from a Different Department to create their own Catalog with their Categories and their own service templates.

So, can we Create two-levels of Service Categories such as at level-1 we'll have only two categories namely "IT Services" & "Other Department Services" and one the user enter to the IT Services it populates it own categories and then the templates.

Below is the Pictorial Representations for better understanding:

[Dr Atul G- LNG]

Yes, you can use the under maintain categories. 

[WajahathFarooq]

Hello Tera,

How many Levels of Categories Can be Created (Max.)?

[Dr Atul G- LNG]

Hi @WajahathFarooq 

The recommendation is to go up to 2 levels, as it is easy to navigate, I didn't try the maximum limit. More sub cat will make the user experience bad.