how do I add work notes to Catalog Task (sc_task) record with script?

[Sunny45]

Hello,

I have need to add Work notes to sc_task record via script. (snap below). I am using script below, and I see the entry in the sys_journal_field table, but doesn't show it up on SCTASK record. Not sure what I am missing.

script:

var rec = new GlideRecord('sys_journal_field');
rec.initialize();
rec.setValue('name','sc_task');
rec.setValue('element_id',sysid); // (sys_id of SCTASK0021026)
rec.setValue('element','work_notes');
rec.setValue('value','Manager1 is Notified');
rec.insert();

[Pranesh072 · Accepted solution]

You dont have to create a entry in sys_journal_field table, it will be automatically created when you update the comments or worknotes

var rec = new GlideRecord('sc_task');
if(rec.get('sysid'))// (sys_id of SCTASK0021026)
	{
		rec.work_notes="Manager1 is Notified";
		rec.update();
	}

[Sunny45]

Thanks Pranesh.

That really helped.