How do I display different delivery times for catalog items sharing a common workflow?

[tejaswinipatil]

I have a catalog item that shares a generic workflow(used by 200 catalog items). How do I change the Delivery time for a particular catalog item? 

[Sai Anna]

Hi Tejaswi,

Delivery time is defined in catalog item definition.

1. Open catalog item which you want to modify and update delivery time field

Thanks,

Sai

Hit like, Helpful or Correct depending on the impact of the response

[Ashok5]

I have changed delivery time as you suggested but that's not reflecting on the order page

[tejaswinipatil]

Hi Sai,

Delivery time that is shown in cart is set in the "Expected time" in the workflow properties. Since it is a common workflow shared by multiple catalog items, I can't change it in the workflow. If I change it in the workflow, it reflects in all the catalog items.

So is there any way to change the Delivery time for a particular catalog item sharing a common workflow?

[Harsh Vardhan]

have you checked this thread ?

https://community.servicenow.com/community?id=community_question&sys_id=32cefaa5db58dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=55920b21dbd8dbc01dcaf3231f96...