Hi, I need to add a UI macro on catalog variable (Reference). UI macro works fine for Caller field on Incident form with the help of ref_contributions attributes in dictionary entry.Same does not work for Service Catalog variables as the ref_contribu...
Hello Everyone, Ldap Server is down and getting error message as "ErrorCode: 40100. ErrorMessage: Did not get a response from the MID server after waiting for 55 seconds". Could you please let me know why this error is occurring and provide solution...
Hi,I have a requirement as follow below.There are some users in sys_user table which do not have any group and role.Now how i can glide those users by scripting.Please provide ur inputs.@Ankur Bawiskar @Taha Habib @Gunjan Kiratkar Best Regards,Shai...
Hi Team, I have a custom table where i have mapped ticket created field (sys_created_on) field from both RITM and Incident table. Now the ticket created field is in "2020-09-18 07:41:40" format. I need to convert this in ISO 8601 format (eg: 2012-04...
I created a two calculated fields on the Incident table, "Created Month" and "Created Year". All they do is return the formatted Month "MMM" or Year "YYYY" based on the sys_created_on table. The purpose of these fields is to be able to create some ...
There showing the error as "you've reached the maximum number of allowed actions. remove an action to add another",still i want approximately 10 to 15 action required. So, can any one suggest what to do for this. please find the attachment
Hi all, I've removed a field in Form Designer from an Article Template, but it is still visible when I am creating new articles. I know we can't delete fields from Article Templates and that we could inactivate them to not display for end users, but ...
I want to disable Submit/Order Now button or hide all the variables or anyway restrict the user to submit the request in a catalog item based on the validation done on On-Load Client script.How can I do that?
I am trying to use the Form Widget from our service portal. The Form widget is not the first page users can get to. We have created a Simple List widget on our portal that users can see. From the Simple List, you can easily define the view to be used...
While creating Incident through POST API query with invalid Caller_id value in json body , incident is still getting created at Servicenow dashboard and caller Id is showing as null , even though caller id value is mandatory while creating incident t...
Greetings all, I tried searching the forums and Google and came up with nothing. Does anyone know what the Role is to add to a Help Desk analyst so they can edit user phone numbers and e-mail addresses? The only people who have this ability right...
Hi I have a requirement, where i need to export the variable values in ritm which is raised by the user. How can we do it.... when trying to export the ritm as pdf variables are not getting displayedIs there is a way to do it please do let me know
Hello, We have a requirement where we must validate the Import set data before it updates the asset table. Right now, we are pulling the asset data from a third party tool and updates the existing records or create new records. We want to have a chec...
Hi All, We have an issue : "we ran into an issue where itil licenses were being removed the day after they were assigned. For example, I’ve added a person on a Monday and if they didn’t log in within 24 hours the license was removed." Analysis : I tr...
I write following code which create a pdf file and attach it ti incident table : var document = null; var pdfDoc = new GeneralPDF.Document(null, null, null, null, null, null); document = new GeneralPDF(pdfDoc, null, null); d...
