How do I link a Incident to a survey

riaz_mansuri · ‎05-31-2018

Hello,

When an Incident is resolved an email is sent to the customer to notify them of this.

Within this email I want to add a simple survey just asking how the experience was.

When it is submitted the Incident number should be linked to this survey.

Does anyone know how to do this or any ideas the best way to achieve this?

Thanks

Riaz

Nitin_NOW · ‎05-31-2018

You have to navigate to that particular survey record and find the URL of the survey by clicking on the 'View survey URL' which displays the URL.

Please embed that url in your notification or notification scripts.

Please hit correct based on impact of response.

Thanks!

riaz_mansuri · ‎06-01-2018

Thanks - This is helpful but still not answering my question.

How do I add a link to the survey at the end of a resolution email and then have that Incident number show on the results?

ramya t1 · ‎01-16-2019

Hi Nithin,

Did you figure this out? we have the same requirement.

Harish Ragz · ‎06-01-2018

Hi,

Once check the below link. You will get an idea.

Thanks,

Harish