how do you create your own known error portal

Julie Sagar
Tera Contributor

How do you create a known error portal like the one ServiceNow has to keep users informed of issues

Currently we have nothing that can alert users of known errors?

Known Error Portal - Now Support Portal (servicenow.com)

1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

Hi @Julie Sagar ,

 

Why don't to you explore announcements feature out of the box

1)it gives interface to update known issues (on perticular portal)

2)It has Banner and Widegt options to display, you can configure announcement widget on a separate portal page.

 

HemanthM1_0-1695491544818.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025