Getting 500 error when submitting the form

vijayakumar kon · ‎03-28-2025

When I am submitting the catalog form in portal I am getting below error

In the console I saw these errors. Can anyone help me to found what could be the issue is?

Dr Atul G- LNG · ‎03-28-2025

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778946

Are you using any API?

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · ‎03-28-2025

Hi @vijayakumar kon

Try to repair the Service Portal plugin.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Ankur Bawiskar · ‎03-28-2025

@vijayakumar kon

is that an OOB catalog form?

I could see the error talks about UI action. is there any script which is running on submit on that catalog item?

what debugging did you perform so far?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

vijayakumar kon · ‎03-28-2025

No, It is not OOB form. It is a record producer, the form will get open through the button which was configured on the widget. I have checked any ACL applied, widget and record producers nothing found unusual.