how do you create your own known error portal
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-22-2023 09:39 AM
How do you create a known error portal like the one ServiceNow has to keep users informed of issues
Currently we have nothing that can alert users of known errors?
Known Error Portal - Now Support Portal (servicenow.com)
Labels:
- Labels:
-
ITSM: General
-
Service Portal
1 REPLY 1

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-23-2023 10:53 AM
Hi @Julie Sagar ,
Why don't to you explore announcements feature out of the box
1)it gives interface to update known issues (on perticular portal)
2)It has Banner and Widegt options to display, you can configure announcement widget on a separate portal page.
Accept and hit Helpful if it helps.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025