How to allow price updates in the Service Catalog by non-admins

Stephen36
Tera Contributor

‎10-05-2023 08:07 AM

Hi,

 

I would like to allow our Asset Management (non-admin) department to update the price in our organizations Service Catalog.  We currently do not use  Catalog Builder.  Does anyone have any suggestions?  Thank you.

Preview file
27 KB
0 Helpfuls
  • 435 Views
3 REPLIES 3

RaghavSh
Kilo Patron

‎10-05-2023 08:14 AM

Create "Write" acl on "price" field of  "sc_cat_item" table.

You can define itil  or any other role as per your requirement there.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
0 Helpfuls

Stephen36
Tera Contributor
In response to RaghavSh

‎10-05-2023 08:30 AM

Thank you for the suggestion Raghav.  I tried that but does not work as the table is locked down as read only so only admins can change.  If I unlock the table, then anyone can change and I will have to make a bunch of changes to the security and form settings which I'm trying to avoid.

0 Helpfuls

RaghavSh
Kilo Patron
In response to Stephen36

‎10-05-2023 08:36 AM

If it is locked at ACL level, then no other script can help you.

I can only suggest a workaround, create a new catalog item to update the price of existing catalog items. It can contain 2 variables, 1 is the catalog item name and another is the new price. All users can submit that catalog item and then you can have a flow or workflow attached to the new catalog item which updates the existing or selected catalog item.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023