How to assign specific colors for reportvalues at the X- axis?

[AdamUMC]

Hello there,

I have two Incident reports reporting Incident States on the X- axis. 
Now I defined specific colors for both reports, by the settings as seen here below:
- "Cart color = Use several colors"
- "Colors = A few HEX color codes"

This works good for the first report, but the second report shows for each Incident State value, a different color (within the few given HEX color codes). I fixed this by re- arranging the HEX color codes in a different way this second report, for example,
- Report 1 colors = 1, 2, 3, 4,
- Report 2 colors = 4, 2, 3, 1
Came back at work today, to see the previous problem with report 2 back again.

How can I solve this permanently? I want only specific colors for this two reports (and they have to be the same to eachother). I don't want to define specific Incident State colors for the whole instance and all reports.

Thanks!

[AndersBGS]

HI @AdamUMC ,

Can you please share a snip of your configurations to better understand what you have configured and what you're experence?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AdamUMC]

Hi @AndersBGS,

This is the problem.
My HEX color codes: #0ab8d9,#7aca87,#6ab977,#125dc4

Effect in first report:

Field "Colors" is filled with: "#0ab8d9,#7aca87,#6ab977,#125dc4".

Effect in second report:

Field "Colors" is filled with: "#0ab8d9,#7aca87,#6ab977,#125dc4".

As you can see on the second report, the Incident States have another color order than in my first report.
I solved this problem by re-arranging the order of the colors in field "Color" of the second report (I made it this: "#125dc4,#7aca87,#0ab8d9,#6ab977". This solution worked last thursday, but not for long; today it's again an random order.

So my question is: how can I get this colors static in reports?
So I want in the second report, "New" to be turqoise, "Resolved" to be lightgreen, "Closed" to be green and "Cancelled" to be blue, like in the first report.

Thanks!


EDIT:

Tested now with other users: 

The color order as seen in field "Colors", does not really matter. The system just uses a random color (of the mentioned colors), to colorize a value at the X- axis. That's bad.

[AndersBGS]

Hi @AdamUMC ,

Based on your requirement, I would recommend you to go to sys_report_chart_color_list a define the color for the specific value - e.g.: 

Value off course refer to the value of the priority.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AdamUMC]

Hello Anders,

Thank you! But as I understand, defining a color for a specific value ("field "Element" from your screenshot), sets that color for everyone using that (specific) value.

Imagine someone wants to use default colors or other colors, is that possible next to this solution?