How to change the popup view of a reference field in Service Portal ?

[SarahM328135434]

Hi,

I’m trying to control the behavior of the reference field preview in Service Portal / Employee Center (the (i) icon next to reference variables).

Context:

• When clicking the (i) icon, a popup/menu appears (Open in platform, Configure, etc.) and a record preview
• I think this is rendered by the front-end (widget / directive) and not by a traditional form view

My need:  I want to control or restrict the content of the popup (record preview), preferably without modifying OOTB widgets

Question: Is there any supported way to:

• Customize the reference popup/menu behavior in Employee Center?
• Or is CSS (or widget override) the only viable approach?

Thanks in advance!

[Tanushree Maiti · Accepted solution]

Hi @SarahM328135434 

Refer: https://www.servicenow.com/community/developer-forum/modifying-preview-form-in-service-portal/m-p/19...

https://www.servicenow.com/community/developer-forum/service-portal-specify-which-view-displays-when...

https://snprotips.com/blog/2016/using-syspopup-view-to-customize-flyoutpopup-info-on-reference-field...