Hi all,
I have the following requirements:
• Once request is submitted approval should go to Manager of the group ‘Food Warriors’.
• Approval Conditions-
o If manager of the group is missing/inactive then request should get closed cancelled.
o If manager of the group rejects the requests then it should be moved to rejected state.
How would I implement this?
For the first task I had initially added an approval - user task to my workflow and added the following script:
answer = [];
var gr = new GlideRecord('sys_user_group');
gr.addQuery('sys_id', 'c9666099973131104a02bcb3f153afb8');
gr.query();
while(gr.next()){
var mng = gr.manager;
}
answer.push('mng');
However, I then realised that I wouldn't be able to implement the last two bullet points. Workflow is the tool that I am struggling the most with on ServiceNow so any help would be greatly appreciated.
Kind regards ,
G
