Hi All,
I have a requirement where one of the variables will be appearing on the task and RITM and not on the catalog form view. I have been able to do the same. Now next part of the requirement is the variable which is a select box in nature comes with 3 options. This variable is mandatory in task form and the value of it determines the future activities.
Suppose the values are A, B and C.
If A is selected, state of task will get changed to Closed Complete.
If B is selected, state of task will get changed to Closed Incomplete.
If C is selected, state of task will get changed to Closed Complete and a new task will get created.
Following is my workflow:
The script that I have used in my Run Script is:
var ta = new GlideRecord('sc_task');
ta.addEncodedQuery('active=true^request_item='+current.sys_id);
ta.query();
if(ta.next())
{
ta.state = 3;
ta.update();
}
It is not updating the task state.
Could you please let me know where I'm wrong and how it can be corrected.
Thank you.
