"Assigned to" vs. "Supported by" in a Business Service

kivishapiro
Giga Contributor

Hi there,

When I create a Business Service, there are two similar-looking fields: "Assigned to" and "Supported by", both of which take a person's name as input. Please see screenshot at Screenshot: �Business Service | ServiceNow IT Service Management Suite� .

How are these fields meant to be used please?

Kivi

1 ACCEPTED SOLUTION

Mike Allen
Mega Sage

The hints on the label say:



assigned_to: "Person using or primarily responsible for this item"


supported_by: No hint



I would say assigned_to is the owner of the service, where supported by may be the team owner.   Either way, they are both inherited from the cmdb table.   A lot of fields are inherited that are never used, so use them how you see fit.


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1 REPLY 1

Mike Allen
Mega Sage

The hints on the label say:



assigned_to: "Person using or primarily responsible for this item"


supported_by: No hint



I would say assigned_to is the owner of the service, where supported by may be the team owner.   Either way, they are both inherited from the cmdb table.   A lot of fields are inherited that are never used, so use them how you see fit.