We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

How to get Catalog item's short description on the Service Portal Page

VenkataS0854820
Tera Contributor

Hello All,

I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page.

 

PFA. 

 

Any help would be appreciated. TIA.

 

Regards,

Sai Kiran

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@VenkataS0854820 

sharing other link which has solution

SC Order Status add request short description 

It has exactly what you require

AnkurBawiskar_0-1770294797525.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@VenkataS0854820 

sharing the working logic here

Modified the widget, highlighted the changes I did

AnkurBawiskar_8-1770295228831.png

 

Then Ctrl + Right Click and click Page in Designer

AnkurBawiskar_4-1770294228605.png

Then search your widget and replace it with the OOTB one

AnkurBawiskar_5-1770294272063.png

 

AnkurBawiskar_6-1770294303649.png

Output

RITM Catalog Item Short Description:

AnkurBawiskar_9-1770295256055.png

It shows now on summary page

AnkurBawiskar_7-1770295193018.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@VenkataS0854820 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader