How to get Catalog item's short description on the Service Portal Page

VenkataS0854820
Tera Contributor

Hello All,

I've got a requirement to get Catalog's short description on the Service Portal Request Summary Page.

 

PFA. 

 

Any help would be appreciated. TIA.

 

Regards,

Sai Kiran

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@VenkataS0854820 

sharing other link which has solution

SC Order Status add request short description 

It has exactly what you require

AnkurBawiskar_0-1770294797525.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@VenkataS0854820 

sharing the working logic here

Modified the widget, highlighted the changes I did

AnkurBawiskar_8-1770295228831.png

 

Then Ctrl + Right Click and click Page in Designer

AnkurBawiskar_4-1770294228605.png

Then search your widget and replace it with the OOTB one

AnkurBawiskar_5-1770294272063.png

 

AnkurBawiskar_6-1770294303649.png

Output

RITM Catalog Item Short Description:

AnkurBawiskar_9-1770295256055.png

It shows now on summary page

AnkurBawiskar_7-1770295193018.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader