How to get the value from sys_id in the client script?

Murthy JN1 · ‎03-31-2022

Hi,

I have an onLoad client script that displays the parent incident if we open a child. I am getting sys_id instead of the actual value. Please guide.

This is the script:

function onLoad() {
if(g_form.parent_incident != '')
{ alert("This is hte parent of " +g_form.getValue('parent_incident')); }}

Someone has taught me using GlideRecord is not a suggested practice in Clinet Scripts. How to populate actual value instead of sys_id?

Raghu Ram Y · ‎03-31-2022

@Murthy JN

Yes, it is not a best practice to use glide record on client script, so you can get the value by using client script it self..

Try the below On Load Client script.

function onLoad() {
var usr = g_form.getReference('giveparentfieldname',callBack);
 }
 function callBack(usr){
     alert(usr.number);
   }
}

Ankur Bawiskar · ‎03-31-2022

Hi,

what's your requirement?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Hitoshi Ozawa · ‎03-31-2022

Hi Murphy,

Parent incident may be viewed by putting "Parent Incident" field on the form.

Open any Incident form or a New Incident
Select Form Design
Drag & drop "Parent Incident" on to a form
Save the form
Parent Incident can now be displayed by clicking on the magnifying glass next to the Parent Incident field.