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01-06-2019 09:19 AM
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01-13-2019 06:40 AM
Hi bob,
First check weather Service Portal User Criteria Support Plugin is active or not, it not first activate the plugin.
Then open any page and in related list you will see the “Can View”, “Cannot View”.
There you can add any role as well as you can edit and add the role to that page, and to add role to any specific widget open the instance of that widget from any page and in the related list of that widget you will find “Can View” and “Cannot View”.

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01-07-2019 10:02 AM
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01-07-2019 10:04 AM

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01-07-2019 12:08 PM
Their is some roles for out of box widgets in service now . you can clone these widgets and edit the roles so user can get access to the widgets .
2. You can define roles in the pages of the widgets.
Thanks,
Pavan

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01-09-2019 01:17 AM
Hi bob ,
Please refer the link .
you can use user Criteria To hide \ show you widget
Please mark it as helpful or correct
Regards
Sindhu