How to i select multiple Incidents and change the state from "Assigned to" to "Work in progress" ?

[Anjay]

How to i select multiple Incidents and change the state from "Assigned to" to "Work in progress" ?

[Michael Fry1]

Find the tickets in a list view and right-click on header to select either Update Selected or Update All:

[Andrew_TND]

Do the as above but if you want to do it all at once go to Service Desk>My work insert your criteria through the breadcrumb trail and do the same that way. 

If you have access to list edit keep your finger on the Ctrl button and select multiple records. (See example below)

Please mark as helpful and if resolved the issue mark as correct.

[Sangeeta Choudh]

Hi Anjay,

In the list view, Press Shift key + down arrow key and select incidents and then change the state by double clicking on the state field

[Sangeeta Choudh]

Hi Anjay,

In the list view, Press Shift key + down arrow key and select incidents and then change the state by double-clicking on the state field