How to send notification to 'requested for' when raising a catalog request on behalf of someone else
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07-20-2022 06:49 AM
So I Created a notification that supposed to be triggered when you submit a catalog request for some one else. But I does not trigger and I don't now what I need to do.
Table: sc_req_item
When to send:
Send When "Record inserted"
conditions:
Requested for is not empty
Requested for is different than opened by
who will receive:
request.request for, Request.watchlist
What it will contain:
subject : number, short description, cat_item
body: ${cat_item}
I checked the weigh of notifications on the table to see if there is any notification with the same weight
I removed everything from the body and replaced it with a simple text to see if it would trigger
what should be my next step?
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07-20-2022 06:53 AM
There is a checkbox on whom to send tab. Send to event creator check that. And try again
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07-20-2022 06:55 AM
it is checked
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07-20-2022 07:19 AM
Hi,
1.Just cross check whether user is active and having email ID
2. In user table notification is enable or disabled
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07-20-2022 11:13 AM
The variable in the condition wasn't mapped everything is correct in the notification