How to send notification to 'requested for' when raising a catalog request on behalf of someone else

rez4
Kilo Guru

So I Created a notification that supposed to be triggered when you submit a catalog request for some one else. But I does not trigger and I don't now what I need to do.

Table: sc_req_item

When to send:

    Send When "Record inserted"

   conditions:

       Requested for is not empty

      Requested for is different than opened by

who will receive:

    request.request for, Request.watchlist

What it will contain:

subject : number, short description, cat_item

body:   ${cat_item}

I checked the weigh of notifications on the table to see if there is any notification with the same weight

I removed everything from the body and replaced it with a simple text to see if it would trigger

what should be my next step?

4 REPLIES 4

suvro
Mega Sage
Mega Sage

There is a checkbox on whom to send tab. Send to event creator  check that. And try again

it is checked 

Pullela Sony
Tera Guru

Hi,

1.Just cross check whether user is active and having email ID

2. In user table notification is enable or disabled

 

rez4
Kilo Guru

The variable in the condition wasn't mapped everything is correct in the notification