I displayed Trigger ID as a Reference Ticket Number on my Survey Invite Notification. How can I add hyperlink, so that clicking on ticket number should open the actual ticket in ServiceNow..

[vinitgupta]

I displayed Trigger ID as a Reference Ticket Number on my Survey Invite Notification. How can I add hyperlink, so that clicking on ticket number should open the actual ticket in ServiceNow. Please see screenshot for more info.

[Suseela Peddise]

Hi Vinit,

Please use ${URI_REF} in the body of the email . It will add the hyperlink to the corresponding incident.

Hope this might be helpful.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

[vinitgupta]

Hi Susi,

Thank you for your reply. I already tried using this text (${URI_REF} ) in my Survey Invite notification, but it displays me the Assessment Number with hyperlink as Survey Invite notification is created on Assessment Table.

[Suseela Peddise · Accepted solution]

Hi Vinit,

You can use 'trigger_id' field to get the details of the incident.

${trigger_id.URI_REF} -- To include the hyperlink of the corresponding incident.

Hope this should work.

[vinitgupta]

Hi Susi,

You are too good!!!

Thanks a lot. IT worked..