I displayed Trigger ID as a Reference Ticket Number on my Survey Invite Notification. How can I add hyperlink, so that clicking on ticket number should open the actual ticket in ServiceNow..

Community Alums · ‎05-31-2017

I displayed Trigger ID as a Reference Ticket Number on my Survey Invite Notification. How can I add hyperlink, so that clicking on ticket number should open the actual ticket in ServiceNow. Please see screenshot for more info.

Suseela Peddise · ‎06-01-2017

Hi Vinit,

You can use 'trigger_id' field to get the details of the incident.

${trigger_id.URI_REF} -- To include the hyperlink of the corresponding incident.

Hope this should work.

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Thang Hoang · ‎06-25-2024

How we can change the word "LINK" to Number Incident. Thank you