inbound actions - multiple email addresses

[Dan Brown2]

Hi, 

I am using inbound actions to raise new tasks in different applications.  

HR inbound action - if recipient is HR@company.com  (goes to HR application)

IT inbound action - if recipient is IT@company.com (goes to IT application)

If someone emails both addresses and stop processing is off, then again it will log to both.

My question is that sometimes people could use an old email address IT@oldcompany.com or BCC the email address, in this case they won't process anywhere.  

Is there an Inbound Action that can be set-up as a 'catch all' that processes anything that doesn't meet the criteria of any of the other Inbound actions? And then by logged to the IT Application.

Thank you,

Dan

[Omkar Kumbhar]

Hello @Dan Brown2 ,

Can you please try and check the is different condition from the inbound action

You can use is different From  HR@company.com and  IT@company.com

Please find the below screen shot

Thanks,

Omkar

[Yee Man Chun]

Hi Dan,

Do you mind to share how you configure two inbound action? Do you need to put both email address into your email account IMAP Configuration?