Include actual message in "Activity Stream @Mention Email" notification?

[MarcB1]

Hi

is there any way to include the actual message in the "Activity Stream @Mention Email" notification?

--> it's sometimes not worth opening ServiceNow

What I mean:

Unfortunately, the message itself is not visible on the "live_notification" entry:

Any idea?

Thanks

[Chuck Tomasi]

Sorry no. Most people are just returning from holiday break. I'll let you know if I hear anything.        

[dankipping]

Hi there Chuck!

I, too, would love to know how this is done. Any advice would be greatly appreciated.

All the best!

[Community Alums]

Hi,

I am also interested in including the comment in which an @mention was made in the activity stream @mention email notification. Any word on this yet?

Thanks.

Doug

[georgimavrodiev · Accepted solution]

Hello all,

Recently I tried to deal with the same situation as the one described here.
Thanks to Laura I obtained the solution I was looking for.

I hope the approach shared by her in this thread: https://community.servicenow.com/message/1193632?et=watches.email.outcome#1193632 will be of use to you too!

Best Regards,
Georgi Mavrodiev

IT Consultant

Do It Wise

You may visit us in our Web Site: www.doitwise.com

[Community Alums]

Brilliant! Thanks so much for this - works a treat.