Include actual message in "Activity Stream @Mention Email" notification?

MarcB1
Tera Guru

Hi

is there any way to include the actual message in the "Activity Stream @Mention Email" notification?

--> it's sometimes not worth opening ServiceNow

What I mean:

find_real_file.png

find_real_file.png

Unfortunately, the message itself is not visible on the "live_notification" entry:

find_real_file.png

Any idea?

Thanks

1 ACCEPTED SOLUTION

Hello all,





Recently I tried to deal with the same situation as the one described here.
Thanks to Laura I obtained the solution I was looking for.



I hope the approach shared by her in this thread: https://community.servicenow.com/message/1193632?et=watches.email.outcome#1193632 will be of use to you too!




Best Regards,
Georgi Mavrodiev



IT Consultant


Do It Wise



You may visit us in our Web Site: www.doitwise.com


View solution in original post

18 REPLIES 18

Hi Dough please provide the solution if you still have it handy in your instnace as the link does not work

Hi Dougt,

 

The link is not working now. Do you mind share the solution for this requirement?

Hello Georgi,

  I have the same inquiry, but when I try the link in the original post, I just get the community page to browse.  Not sure if that link is viable anymore.  Anyway, you can copy it and post it here?   

Thanks, 

Lisa

This link does not work, if you have the solution can you please post what script you are using in the when to send and also what to send ?

kgreen23
Kilo Explorer

Hello!

Doesn't seem like the link https://community.servicenow.com/message/1193632?et=watches.email.outcome#1193632 works anymore. Can someone help me with how this is done? 🙂

Thanks so much!
Krista